Seller Policies for ToySouk
Below are the main selling policies for merchants on ToySouk. The full list of policies and terms and conditions are mentioned in our Seller Terms & Conditions, which you will have agreed to while creating your merchant account. Violations to our selling policies may lead to temporary or permanent suspension of your account or to the removal of your product listings that are in violation of the policies.
Must Have a Trade License
To sell on ToySouk, you must have a valid trade license registered with the relevant authorities in the UAE. You must be either the trade license holder or an authorized representative of the company.
Selling Products as per Trade License Activities
You are only allowed to list and sell products on ToySouk that comply with the activities registered in your trade license.
No Counterfeit or Non-Genuine Products
ToySouk follows the laws and regulations of the UAE, and you must comply with what is permitted and prohibited by the relevant authorities. You are not allowed to sell products that are counterfeit, non-genuine, or infringe on intellectual property rights (IPRs). We take this seriously and may report any violations to the IPR owners or to the concerned law authorities or government bodies.
No Refurbished or Used Products
Products sold on ToySouk must be new. Selling refurbished or used products is not allowed and breaks our promise to our customers.
Accurate and Clear Product Information
As a merchant on ToySouk, you are required to publish clear and accurate content about your products and your company, including product images, titles, descriptions, and company information.
Order Fulfillment and Cancellation
Once an order is placed by a customer, you must fulfill the order. Cancelling an order after it has been submitted by the customer will negatively affect your merchant rating. You are expected to prepare and ship your products within the timeframe specified for your product without delays.
Product Quantity Accuracy
You are responsible for ensuring that your product quantities are up-to-date and accurate on ToySouk. Failure to do so may lead to order cancellations and negatively affect your merchant rating.
Content Guidelines
You are responsible for the content you publish on ToySouk. You are prohibited from using any type of content that contains or portrays profanity, explicit material, or violates the laws of the UAE.
By selling on ToySouk, you agree to comply with these policies and terms and conditions. We reserve the right to update these policies at any time, and it is your responsibility to ensure that you are aware of and comply with the latest version of these policies.