At Toy Souk, we are committed to protecting the privacy and security of our customers’ personal data. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the laws and regulations of the United Arab Emirates (UAE).

Introduction

Toy Souk is an ecommerce marketplace that allows customers to purchase toys and other products from various sellers. We are committed to providing a safe and secure online shopping experience, and we take the protection of our customers’ personal data very seriously.

Personal Data We Collect

When you use our website or services, we may collect the following types of personal data:

  • Contact information: name, email address, phone number, and physical address
  • Payment information: credit card numbers, expiration dates, and security codes
  • Order information: details about the products you purchase, including quantities and prices
  • Browsing history: information about the pages you visit on our website and the products you view
  • IP address: the IP address of the device you use to access our website
  • Cookie data: information about the cookies we use to track your browsing history and preferences

How We Use Your Personal Data

We use your personal data for the following purposes:

  • To process your orders and deliver products to you
  • To communicate with you about your orders, including sending you order confirmations and shipping updates
  • To provide you with personalized recommendations and offers based on your browsing history and purchase behavior
  • To improve our website and services, including troubleshooting and testing
  • To comply with UAE laws and regulations, including those related to consumer protection and data protection
  • To respond to your inquiries and provide customer support

Data Sharing with Sellers

As a marketplace, we share your personal data with sellers who fulfill your orders. We require sellers to comply with our data protection policies and procedures, and to protect your personal data in accordance with UAE laws and regulations.

Payment Processing

We use payment processors to facilitate transactions on our website. When you make a payment, we collect your payment information and share it with the payment processor to complete the transaction.

Data Protection and Security

We take the protection of your personal data very seriously, and we have implemented various measures to ensure its security and confidentiality. These measures include:

  • Encryption: we use encryption to protect your personal data when it is transmitted over the internet
  • Access controls: we limit access to your personal data to authorized personnel only
  • Data backups: we regularly back up your personal data to prevent loss or corruption
  • Secure servers: we store your personal data on secure servers that are protected by firewalls and other security measures

Your Rights

Under UAE law, you have the right to:

  • Access your personal data: you can request a copy of your personal data at any time
  • Correct your personal data: you can request that we correct any inaccuracies in your personal data
  • Erase your personal data: you can request that we erase your personal data in certain circumstances
  • Restrict processing: you can request that we restrict the processing of your personal data in certain circumstances
  • Object to processing: you can object to the processing of your personal data in certain circumstances

Compliance with UAE Laws and Regulations

We comply with the following UAE laws and regulations:

  • Federal Law No. 2 of 2015 on the Regulation of Data Protection
  • Federal Law No. 5 of 2012 on Cyber Crimes
  • Dubai Law No. 1 of 2007 on Electronic Transactions and Commerce

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with changes in UAE law. We will notify you of any changes by posting an updated version of this policy on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at privacy@toysouk.com

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the United Arab Emirates.

Language

This Privacy Policy is written in English, and any translations are for convenience only. In the event of any conflict between the English version and any translation, the English version shall prevail.

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

Last Updated

This Privacy Policy was last updated on January 2025.